Snowrust.com uses two shipping methods: U.S. Postal Service and UPS package delivery.

We guarantee against manufacturers' defects for 14 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.


Exception Section- Items Not Covered Under Return policy:

Gaming (includes Brand New consoles and games for all different types of systems):  All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item.  If the item is defective customer will need to contact Manufacturer.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.


Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

tems may be returned only with prior authorization.
 

All shipping and handling fees are non-refundable with an exception where snowrust.com has made an error by shipping and incorrect item to the customer. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable.  Snowrust.com must be informed of the receipt of incorrect merchandise within a week of the delivery.
 

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
 

Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee.  The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
 

Defective Items:  A customer must return merchandise at their expense within 14 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.